Garmin error message: Check you’ve connected the correct account or plan some Tours on komoot now.
This error message appears when you have a komoot and Garmin Connect account but no Tours are transferred to Garmin.
“Check you’ve connected the correct account or plan some Tours on komoot now."
What to do next
- Ensure that your komoot account has planned Tours ready for display on your Garmin device. To verify this, navigate to Profile () > Planned Tours in the komoot app on your phone or via komoot.com.
- Make sure you've linked the komoot account with the planned Tours to the Garmin Connect account you're using on the Garmin device you want to navigate the Tours with. Please follow these steps to do so:
1. Find out which account you're logged into
- Click More () next to your username.
- Select Settings.
- Go to Account.
On this page you will find your komoot-ID as well as the email address associated with the komoot account.
- Tap Profile ().
- Select Settings ().
- Click Profil Info.
Here you find your komoot-ID as well as the email address associated with the komoot account.
- Open the komoot app on your Garmin device.
- Go to My Profile.
Find your komoot-ID as well as the email address associated with the komoot account.
If the komoot-IDs in the komoot app on your phone and/ or on the komoot website don't match the komoot-ID in the komoot app for Garmin, it means you have different komoot accounts, and the incorrect one is linked to your Garmin Connect account.
2. Re-connect accounts
In case you find that you have connected a second komoot account to your Garmin Connect account, do the following:
1. Disconnect the accounts either via the komoot website or the smartphone app.
- Click More () next to your username.
- Select Settings.
- Go to Connections.
- Choose Disconnect next to Garmin Connect.
- Tap Profile ().
- Select Settings ().
- Click Garmin Connect.
- Choose Disconnect from Garmin at the bottom of the page.
2. Connect the right account
Verify the email address associated with the komoot account from which you intend to transfer Tours to Garmin. To do so, check the Profile Info (see instructions above). Follow these instructions to link the correct account:
- Click More () next to your username.
- Select Settings.
- Go to Connections.
- Choose Connect with Garmin
You will be redirected to Garmin Connect, where you need to sign in to your Garmin Connect account.
- Tap Profile ().
- Select Settings ().
- Click Garmin Connect.
- Choose Connect with Garmin
You will be redirected to Garmin Connect, where you need to sign in to your Garmin Connect account.
Tip: If your Garmin device is compatible with the komoot app for Garmin, or if you prefer transferring only selected Tours using the "Send to Device" feature, it is advisable to turn off the “Courses” synchronization in the “Control the information you share” screen.
Articles in this section
- The komoot app for Garmin devices
- Komoot app for Garmin: Auto-Rerouting
- Komoot app for Garmin: Installation and connecting the accounts
- Komoot app for Garmin: "Send to Device" feature – Transfer Tours to Garmin and update them while navigating
- Komoot app for Garmin: Navigate and update Tours (manually)
- Komoot app for Garmin: komoot map
- Garmin devices compatible with komoot
- Disable komoot/ Garmin Courses synchronization
- Deleting komoot Tours from a Garmin device
- Komoot features available in the komoot App for Garmin