This error pops up when ​​your Garmin device is currently not connected to the internet.

"You’re offline. Only downloaded Tours are available. Connect to your phone via Bluetooth to access more Tours."

You can close this error message and check your list of planned Tours, where you'll only see the ones you downloaded for offline use. Plus, you can still get to other features that don't need the internet, like your profile or settings.

Note: Even if a device comes with WiFi, it still needs to connect via Bluetooth to use the phone's internet. To prevent disruptions in the connections, please turn off WiFi on your Garmin device.

What to do next

  • In case your device comes with WiFi: Turn off WiFi on your Garmin device
    To avoid any potential interference with the Bluetooth connection and to ensure your Garmin device utilizes your phone's internet, disable WiFi on your Garmin device.
  • Enable Bluetooth on both devices
    Ensure Bluetooth is activated on your Garmin device as well as your smartphone. 
  • Verify active Bluetooth connection
    Check the Bluetooth connection between your smartphone and Garmin device. It's not uncommon for connections to occasionally drop. Re-initiating this connection can often restore your internet access.
  • Check connection status in the Garmin Connect app
    For a clear confirmation of a successful link, open the Garmin Connect app on the phone and navigate to the "My Day" section. A green dot next to your device signifies a successful connection. 
  • Confirm your phone's internet connection
    Your Garmin device relies on your smartphone for internet access. Ensure your phone is connected to the internet.
  • Restart devices
    Restarting both devices can clear up any temporary glitches or issues that might be disrupting their connection.
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