Send to device: Why am I not receiving the Tour on my phone?
From the komoot website, you can send a Tour directly to your smartphone by using the "Send to Device" button. The "Send to device" feature triggers a notification on your smartphone that allows you to open the Tour instantly and use it for navigation. This feature is available from the Route planner, from planned and completed Tours and even Tours of other users or from Smart Tours that you find in the Discover section.
Note: All Tours saved on the website can still be accessed through the app's profile section (Profile () > Tours > Planned). The "Send to Device" feature acts as a convenient shortcut, enabling users to open planned or discovered Tours on the website directly on their smartphone.
In order to receive a notification on your smartphone regarding the sent Tour, certain requirements must be met:
- The komoot app must be installed on your smartphone.
- Ensure that you are logged in to the komoot app using the same credentials as on the komoot website. Compare your User-ID in the app and on the website.
- In your phone settings, notifications for the komoot app must be enabled.
- Your phone must be connected to the internet via either WiFi or mobile data.
Attention: If komoot is installed on multiple phones, the tour will be sent to all of them. Check if you are logged in on all phones with the same credentials.
I use komoot on multiple phones, can the Tour only be sent to one phone?
If you use the komoot app on multiple phones/tablets, the notification will be triggered on all devices. This cannot be disabled. For example, if you don't want to receive the notifications on your tablet, you can log out of the komoot app.
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