If you are experiencing a technical issue, please start by going through the tips here: Troubleshooting.

If these tips do not solve the issue on your device, please contact support, let us know what you tried so far and give us the following information:

• User account (mail address or user ID)
• For mobile devices: 
  • App version (go to your profile > the little cogwheel > App settings > komoot app version) 
  • Device info (model and software version, i.e. Android 11 or iOS 16)
• For our website: browser name and version
• Step-by-step screenshots or a short video

Depending on the type of error you’re experiencing , the following information would be very helpful as well. 

• If the error happened only once, try to reproduce it again.
• If it happens every time you do the same action, please be as precise as possible about what you are doing. 
• If you receive an error message, please include it in your report or send a screenshot.
• If the issue is with a planned or recorded Tour - please give us the name and date. Please make the Tour public so we can access it.