If you are experiencing a technical issue, please start by going through the tips here: Troubleshooting.

If these tips do not solve the issue on your device, please contact support, let us know what you tried so far and give us the following information:

  • User account (mail address or user ID)
  • For mobile devices: 
    • App version (go to your profile > the little cogwheel > App settings > komoot app version) 
    • Device info (model and software version, i.e. Android 8 or iOS 14)
  • For our website: browser name and version
  • Step-by-step screenshots or a short video

Depending on the type of error you’re experiencing , the following information would be very helpful as well. 

  • If the error happened only once, try to reproduce it again.
  • If it happens every time you do the same action, please be as precise as possible about what you are doing. 
  • If you receive an error message, please include it in your report or send a screenshot.
  • If the issue is with a planned or recorded Tour - please give us the name and date. Please make the Tour public so we can access it.

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