If you notice a problem in our routing system, you have the possibility to report this in the route planner on our website or even in the mobile apps during navigation or while recording a Tour. This way you will be able to help us improve the routing system in komoot.
When using the route planner on our website, click on the exclamation mark on the bottom right of the map. A dialogue box will open and ask you on which part of the map you encounter a problem. You can mark the respective spot on the map and click “continue”. Afterwards you will be presented with a list of possible topics to choose from. If you want to change the subject you chose, you can always go back to the main menu by clicking the “change” button. If you don’t think your issue corresponds to any of these options, you can choose “Other” and leave a description of your issue.
You will find the same reporting function in the komoot app, when you click on “Functions” (iOS devices) or the speaker icon (Android devices) during the navigation or recording mode and choose “report a route issue” (in the Android App you find the function behind the “thumbs up and thumbs down” symbol during recording).
We are always happy to receive feedback from our users that put a lot of effort into helping us to improve our maps and routing system. Please be aware that we cannot guarantee that we will adapt our maps according to your suggestions. At the moment we also cannot keep you updated on the implementation of possible changes due to the number of contributions we receive.