To make a claim, simply call AXA. You can find all claim instructions by heading to the Premium page at komoot.com or in the app. AXA will then work to resolve your claim as soon as possible.
Articles in this section
- Is the insurance service available for all users?
- When am I officially covered by premium protection?
- What is my insurance number and how do I have access to it?
- How do I make a claim?
- What happens to the data that I provided during the insurance set up stage?
- Am I still insured if I cancel my komoot Premium subscription?
- I changed my address. Do I need to let AXA know and how do I do this?
- The data I added when I signed up was incorrect. Can I change this?
- How many bikes are actually insured as part of my komoot Premium insurance plan?