How to access the insurance section
To view the insurance policy or to access the phone number for claim settlement or the 24/7 assistance hotline, follow these steps.
Log in with the account you purchased Premium with
At the top menu bar, click on Premium (on the left side of your username)
Choose Premium protection
- Log in with the account you purchased Premium with
- Click Premium ()
- Select Premium protection
Attention: The phone number to contact AXA is only visible in your profile if you are logged in to your komoot account that was used to purchase the Premium subscription.
Your insurance coverage begins with the purchase of komoot Premium and runs for the duration of the Premium subscription. The Premium protection insurance ends automatically with the end date of the Premium subscription and does not have to be cancelled separately.
Residents of the following countries are eligible to receive the insurance coverage:
In other countries the insurance is not available.
Your komoot user ID is also your AXA insurance number. You can find it when you are logged in on the website in the insurance section or in the komoot app under Premium () > Premium protection.
Make a claim
To make an insurance claim or find out details about your policy, call the AXA hotline from Monday to Friday from 9:00 am to 5:00 pm. You can find the phone number and insurance number in the insurance section.
24/7 assistance hotline
The emergency and assistance hotline is available twenty-four hours a day. Depending on the call volume, waiting times may vary. AXA will try to answer your call within a few minutes. You can find the phone number and the insurance number in the insurance section.
Change of address
At the moment, it is not possible to change your address in the profile settings. If your address changes, please contact our support team.
The requested data (first name, last name and address) will only be used by the insurance partner, AXA Assistance/ Inter Partner Assistance Service GmbH, in relation to the provided services. AXA will neither use your data for commercial purposes nor pass them on to third parties.
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