If you live in Germany, Austria, France, Belgium or the Netherlands and subscribe to komoot Premium, you can make use of the Premium protection insurance. 

Attention: Premium protection insurance is being discontinued. This article explains more about the reasons and by when the insurance will expire.

How to access the insurance section

To view the insurance policy or to access the phone number for claim settlement or the 24/7 assistance hotline, follow these steps.

• Website
• App

Attention: The phone number to contact AXA is only visible in your profile if you are logged in to your komoot account that was used to purchase the Premium subscription.

Duration

Your insurance coverage begins with the purchase of komoot Premium and runs for the duration of the Premium subscription. The Premium protection insurance ends automatically with the end date of the Premium subscription and does not have to be cancelled separately.  

Applicable countries

Residents of the following countries are eligible to receive the insurance coverage:

• Germany
• Austria
• France
• Belgium
• Netherlands

In other countries the insurance is not available. 

Insurance number

Your komoot user ID is also your AXA insurance number. You can find it when you are logged in on the website in the insurance section or in the komoot app under Premium () > Premium protection.

Make a claim

To make an insurance claim or find out details about your policy, call the AXA hotline from Monday to Friday from 9:00 am to 5:00 pm. You can find the phone number and insurance number in the insurance section. 

24/7 assistance hotline

The emergency and assistance hotline is available twenty-four hours a day. Depending on the call volume, waiting times may vary. AXA will try to answer your call within a few minutes. You can find the phone number and the insurance number in the insurance section.

Change of address

At the moment, it is not possible to change your address in the profile settings. If your address changes, please contact our support team. 

Required data

The requested data (first name, last name and address) will only be used by the insurance partner, AXA Assistance/ Inter Partner Assistance Service GmbH, in relation to the provided services. AXA will neither use your data for commercial purposes nor pass them on to third parties.