If you live in Germany, Austria, France, Belgium or the Netherlands and purchased Premium there, insurance is included. Here is everything you need to know about it.

Coverage

Your coverage starts the day after you successfully purchase Premium. Residents of the following countries are covered: Germany, Austria, France, Belgium, and the Netherlands. 

You're insured while your komoot Premium subscription is active. As the subscription is renewed annually, you're always insured up until your renewal date, even if you opt out of the subscription renewal before your year of Premium is complete.

Necessary data

To make sure that AXA can help you fast and easily please enter your personal data in the form that is also linked in your account.

Your data will only be used to fulfill services which are offered in conjunction with AXA. AXA will not use your data for commercial use nor forward it to any third party. If this data changes later on, please contact komoot support.

Availability

Currently we do not offer Premium insurance in other countries, but we are working on new partnerships to provide the service to all customers soon. 

Policy number

Your komoot user ID is also your AXA insurance number. You can find your user ID in your settings by scrolling to the bottom of the page on the website - and under Profile info in the settings of the Android and iOS app.

Making a claim

To make an insurance claim or get more information about the details of your contract you can call AXA. The phone number and your insurance number are available under the Premium tab in the komoot app when you tap 'Make a claim'. On the website, you'll find this info by clicking on Premium > Your Insurance or follow this link

AXA is available to take your call 24 hours a day, 365 days a year. Waiting times may vary depending on your issue, although AXA will strive to take your call within seconds, especially in the case of mechanical issues and emergencies. Waiting times should never exceed 10 minutes.

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