Every Tour you record will automatically be uploaded to our servers when you save it, as soon as you have a stable internet connection. During the upload process you see a little wheel turning to show you that the process is still running. Please do not delete Tours with that sign, even if you have the impression that the Tour is already uploaded.
The Tour will be synchronized with your profile on all your devices. If the Tour is completely uploaded, but not visible on other devices, you are probably logged in to different accounts. In this case please read the following article Using unlocked regions on a new phone.
Especially if you took a lot of pictures in the app during your Tour, the upload may take longer. You will then see a corresponding display under the Tour in the app, and the Tour will not yet appear in your profile on our website or on other devices. If the internet connection is not stable or the upload is breaking of for some other reason, you can always restart the process manually.
To re-start the upload of the Tour, open the app again in with a WLAN connection and then go to the list of done Tours and tap the Tour in question. It should be fully uploaded after a while. Please do not log out of the app as long as a Tour is not completely uploaded.
As soon as you leave our app - no matter if you tap the Home button of your iPhone, turn off the screen via the Start button on the right or your mobile phone automatically turns off the screen after a few minutes - the app will be set in the background. If the upload fails, the system can close the app without us being able to wake it up again. If the screen remains active, komoot has the option to restart the upload even if it fails. If a Tour is still in the upload, deactivate your screen lock for a short time so that the upload is not interrupted.