Every tour you record will be uploaded to our servers when you save it. The tour will also be synchronized with your profile on our website. If the tour is completely uploaded, but not visible on the other device, you are in different accounts. Please read the following article Using komoot on several devices - moving your regions to a new phone
Your tour is not fully synchronized?
Especially if you took a lot of pictures in the app during your tour, the upload may take longer. You will then see a corresponding display under the tour in the app, and the tour will not yet appear in your profile on our website at this time. We try to optimize this process on our site.
To re-start the upload of the tour, open the app again in with a WLAN connection and then go to the list of done tours. The tour should be fully uploaded after a while. Please do not log out of the app as long as a tour is not completely uploaded.
An information for iPhone/iPad users:
As soon as you leave our app - no matter if you tap the Home button of your iPhone, turn off the screen via the Start button on the right or your mobile phone automatically turns off the screen after a few minutes, the app will be set in the background. If the upload fails, the system can close the app without us being able to wake it up again. If the screen remains active, komoot has the option to restart the upload even if it fails. If a tour is still in the upload, deactivate your screen lock for a short time so that the upload is not interrupted.