When you are offline, you can use komoot maps by either starting a navigation of a planned Tour or by starting a pure recording. This is only possible, if you have unlocked the region with a purchase.
You can view the maps of regions, that you have previously made available offline in the app, by starting a recording. This will show you the map in full screen, your location, your progress and data about your recording.
Only when you have downloaded the maps in the regions section of the app ("More" / little tree icon) will they be available offline. Go to the regions section, enter the name of a city in the desired area and toggle the option “available offline”. Then you need to wait until the download is completed and the Region is marked with a little black pin in the overview. This can take a while. Please do not start too many downloads at a time, they can slow each other down.
If the required region is not downloaded when you start a recording we will try to pull the map from the Internet. Depending on your connection and the availability of mobile data, the maps might not be displayed at all or not completely.
Every planned Tour can be downloaded to your mobile phone via the "Offline available" slider in the Tour details in the app. We download the necessary map material and the Tour data. How to do this is explained more in detail here. You can only download planned Tours and use them offline with voice navigation, not the recordings you made with komoot. Note that the slider must be blue, and a small black pin will appear next to the Tour, if it has been downloaded completely. If you do not see the pin, the tour is not fully downloaded.
Once you have downloaded Tours or regions, it is important that you do not log out of the app. You can always close the app, but if you log out of your profile all data that is saved on your device will be removed.
If you did not log out, your Tours and regions appear to be downloaded correctly, but the maps are still not loading when you are offline, there might be a problem with your SD card. Please have a look at this article: SD Card is not recognized