If you do not receive any voice instructions on your Tour, this could be caused by an upgrade of your operating system.
In this case, please reinstall Google Text-to-speech. You can find and reinstall Google text-to-speech via the Google Play Store. After installing the app, you need to activate the app in the settings of your komoot app again: Profile (Head Icon) > Settings (Cogwheel Icon) > Navigation
It might also be necessary to log out of the komoot app and in again: Profile > Settings > Log out.
Before you do this, please note down the User ID and the mail address you find under Profile > Settings > Profile info.
After logging out and in again, voice navigation should work.
With a Samsung phone, it may occur that — despite having all the correct settings enabled — voice navigation does not work. In this case, please check whether the Google text-to-speech engine or the Samsung text-to-speech engine is selected under General Management > Language and Input > Text-to-speech > Preferred Engine.
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