When you go to the map view of the app or start a navigation, komoot first uses your phone's compass to determine and display the direction. From 7 km/h komoot switches to GPS mode and the GPS system of your phone is used to find the direction. You can switch these display modes manually by tapping on the compass needle symbol ().

() Compass needle full  map is oriented north and centered. 

() Compass needle empty  map is oriented north but not centered. 

() Compass needle with line map is aligned in the compass direction or, if the speed is more than 7 km/h, in the direction of travel.

If the direction is not displayed correctly, please check the following points in your device settings:

  • Your device has a compass? (please contact manufacturer, if necessary)
  • Location services are activated? Alternative 1: Settings > Location > activate “Use location"; Alternative 2: Settings > Security & Location > Location > toggle switch at the top to “On”.
  • If your device has a compass, have you calibrated it? (Please check if the Google Maps app is installed on your device, it is available in the Play Store: Launch Google Maps > wait until the position marker turns blue > press on the position marker > press Calibrate Compass > follow on-screen instructions)
  • Are the latest versions of Android and the komoot app installed?
  • Restart the app
  • Have you tried restarting your phone? This will force the GPS chip to restarted as well.
  • Are there any magnetic objects nearby when you use the app? (e.g. extra battery, bag with magnetic closure)
  • Your device has a compass? 
  • Are location services enabled on your phone and for the komoot app? Settings > Privacy > Location Services: on. Scroll to komoot and make sure that "While Using the App" is activated. 
  • The compass calibration and motion calibration & distance is activated? Settings > Privacy > Location Services > System Services > please activate Compass Calibration and Motion Calibration & Distance)
  • Open the compass app once to see if it asks you to calibrate. If yes, then please follow on-screen instructions
  • Are the latest versions of iOS and the komoot app installed on the iPhone/ iPad?
  • Restart the app
  • Have you tried restarting your phone? This will force the GPS chip to restarted as well.
  • Are there any magnetic objects nearby when using the app? (e.g. extra battery, bag with magnetic closure)

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