If you want to request a refund, please contact us within fourteen days after your payment, as determined in our Terms of Service. How you send in the request depends on your payment method.

Website

If you made your purchase on our website, please get in touch with our support team by submitting a request in the support center in your komoot account. 

Paypal: Include the transaction ID in your request. The money will be reversed directly to your Paypal account. 

Credit Card: Include the last four digits of your credit card and the date of the purchase. The payment will be reversed to your credit card account within 5-10 business days. 

Direct Debit: Include the mail address you are registered with at komoot in your message. The refund has to be executed by our finance department and will take several days.

App

Android - Google Play Store: Please get in touch with our support team through the contact form. 

Include your Transaction number from the Google Payment Center. We need it to find your payment and carry out the refund. You can find this number in the Google Payment Center, below the transaction details. The transaction ID starts with "GPA". The money will be refunded to the payment method you saved in your Google Account.

iOS - App Store: If you made your purchase on iOS, please contact the App Store team. Information on how to do that is on the Apple website. The payment is handled exclusively by Apple and we have no access to the transaction or the payment.