1. Open the komoot website in your browser: www.komoot.com
2. If you are not logged in yet, sign in to your existing account or, if you don't have an account yet, create your profile.
3. Click on Shop in the top right corner.
4. Select the desired product.
5. Complete the purchase.

Purchases made through the komoot Android app are automatically processed via the Google Play Store.

1. Open the komoot app on your smartphone.
2. If you are not logged in yet, sign in to your existing account or, if you don't have an account yet, create your profile.
3. Go to More () in the main menu.
4. Select the desired product.
5. You will be redirected to the Google Play Store where you can complete the purchase.

If you have picked a Single Region or a Region Bundle, we will show you the regions that are nearby – based on the GPS location of your phone. To purchase a different region, tap on "Select a single region" for a Single Region or "Select a region bundle" for a Region Bundle and enter the name of a city in the desired area in the search field at the top.

Purchases made through the komoot iOS app are processed via the App Store.

1. Open the komoot app on your smartphone.
2. If you are not yet logged in, sign in to your existing account or create your profile.
3. Go to the main menu and select More ().
4. Choose the desired product.
5. You will be redirected to the App Store, where you can complete the purchase.

If you have picked a Single Region or a Region Bundle, we will show you the regions that are nearby – based on the GPS location of your phone. To purchase a different region, tap on "Select a single region" for a Single Region or "Select a region bundle" for a Region Bundle and enter the name of a city in the desired area in the search field at the top.

Credit Card

We accept Visa, American Express, and Mastercard. Payments on komoot are secure, all data is encrypted with an SSL connection. Credit card information is not stored in your komoot account when you choose a product with a one-time payment. Only for the Premium subscription, the credit card information is stored by our payment provider, Stripe, for the renewal of the purchase. To identify which credit card the charge is made from, the last four digits of your card number are displayed in your komoot profile.

PayPal

If you select to pay with PayPal, we will redirect you to PayPal. Your login information is not stored on komoot when you choose a product with a one-time payment. Only for the Premium subscription, we store the data for the renewal of the subscription.

Direct Debit

The direct debit payment method is available in all countries where the currency is Euro. It is only available for products with a one-time payment and not for the purchase of the Premium subscription.

Note: Payment by bank transfer/ invoice is not available.

Google Play Store

Purchases made through the komoot Android app are processed via the Google Play Store. The payment method used will be the one stored in your Google account. If it's your first purchase with Google, the payment method used for that purchase will be stored in your Google Play account. 

Tip: In this article, you can find more information about accepted payment methods on Google Play. 

iOS – App Store

For purchases made within the komoot iOS app through the App Store, the payment method stored in your Apple account will be automatically used.

Tip: The linked article outlines how to add payment methods to your Apple ID. 

Attention: If you want the komoot support to have access and management privileges to your order, for example to issue a refund, please order through our website.