The komoot app uses the GPS system of your device to navigate you and locate your current position. It's important that the GPS chip of your mobile phone or tablet is fully functional. Services like Google Maps use other sources to locate you, such as WIFI hotspots or the mobile network, they do not exclusively rely on GPS.
If you are out in bad weather conditions, between high buildings, in a forest or in the mountains between rock walls, GPS problems can occur more frequently. Also note, that there are differences between the devices you use, as not all of them use the same systems. So it's not just possible but also very likely you will get different results with two different devices, even if you record the same Tour with them.
If you have a GPS signal but the recording looks very inaccurate on the map, please recalibrate the compass of your device. This can help with the accuracy.
Your position cannot be located or the recording won't start
There can be several reasons why, please check the following:
Make sure the location services are activated for komoot, and location is turned to "high accuracy" (Android)
Some smartphone cases and bike fixtures contain magnets and can disturb the GPS system. Remove those and try again
Test your signal in an open space. Inside your house as well as between high buildings and rock walls you might have any or very bad reception.
Give your device a bit of time to find the signal. Especially on a cloudy day, this can take some time
Deactivate any type of energy saving on your phone
Restart your phone, if these instructions didn't help you. The GPS chip will be started again as well, and possible problems might be solved that way.
Make sure you have enough memory space, so we can save data for a recording
Testing your phone's GPS system (Android)
To test the GPS functionality of Android devices, we use the app “GPS Status & Toolbox”. You can download it for free in the Play Store. As mentioned above, Google Maps uses different methods to locate you, but you need the GPS system to work properly for using komoot. Test your position while you are outside. If the app is not able to locate you while you are in open space, there's a problem with your device.
If your position can be determined, check whether it works when you use komoot. Start a recording in the komoot app, then switch to your status app and check whether you still get a signal. If that's not the case, get in touch with our team. Please also tell us what you tried already.