If you’re struggling to log into your account on komoot, the most common reason is a mistake in your email address. When you try to log in on our website or our mobile apps, we will first ask for the email address that you used when setting up your account. If we’re prompting you to create a new account and set a password, and you’re sure you’ve created an account before, this means that our system did not recognise the email address you provided. If you’re in an account and can’t access your purchased regions or find your Tours, you’re likely in a second account. Please refer to the following help article: Purchased maps not available
Checking your email address
If you’re getting prompted to create an account instead of log in, check the email address you’re using. If you have multiple email addresses, try logging in with all of them and see if our system recognises any of them and asks you to log in with a password. You may have made an error when entering your email address during your signup process. If you think you entered an incorrect email address when signing up and can therefore no longer access your profile, please contact us.
If you have a gmail or a googlemail email address, please try to log in with both endings @gmail.com and @googlemail.com. Our system registers these as different addresses, so you can only log in with the exact same address as you entered it.
Using Facebook login
If you created your account using the Facebook login option, please continue to use this to log in. If you would like to be able to log in with an independent password and email, instructions on how to set this up are in the following help article: Facebook connection
Using Apple ID login
If you created your account using the Apple login option, please continue to use this to log in. If you would like to be able to log in with an independent password and email, instructions on how to set this up are in the following help article: Signing in with Apple ID
Resetting your password
If you forgot your old password, you can reset it. Please enter the new password manually, to ensure there are no copy/pasting errors. If you might have accidentally pressed the password reset button several times, please check that you really use the password from the latest mail, because the previous one will have become invalid.
Please also check if you are using a password manager. A different mail address can be stored here, so mail address and password do not belong together. Please deactivate it and enter the mail address manually. You can also try it in another browser.
If you receive an error message in the app that the password is wrong, but the login on the PC works with this data, please check if a password manager is active on the mobile phone that has a different mail address stored. Deactivate it and enter the mail address manually.