If komoot suddenly stops while you’re recording or navigating a route, the most likely cause are your phone settings. It could be that you see straight lines in your recording – a sign that the GPS signal was lost, or that the navigation of a route stops completely. If it stops while your screen is turned off, it is highly likely to be related to your phone settings.
This error can impact both the Android and the iOS systems. Depending on your phone and your phone manufacturer, we’ve collected different tips for you below.
The Android system has a number of different things that restrict app function. They often occur while the app is running in the background and are usually designed to optimise battery power or to free up memory space. These settings are different in every device and the naming is also inconsistent across devices, so please look up your own device’s settings.
Try to confirm that the komoot app has the following access:
- It is allowed to run in the background.
- It can access your GPS location while running in the background ("always" if the option is available and "while app is in use" if it is not).
- It is excluded from your power saving mode.
- It is excluded from any other settings that optimise memory space.
There are some tips for some Android devices below but please bear in mind that finding these settings is specific to each device.
The two most relevant articles for the settings that affect komoot on a Samsung device are:
- What is device care and how do I use it?
- How do I switch on my location and change my location settings?
Please ensure that your GPS location is active and check your device care settings. On recent Samsung devices, you can usually see the rights that komoot has access to by going to Settings > Apps > komoot. You can see the general optimisation settings under Settings > Device care. Under the battery settings here, there might be an option to “put unused apps to sleep.” Please either toggle this off or make sure that komoot is excluded. You should also turn off any automatic optimisation that your phone runs or schedule it for when you are not using komoot.
The above articles have some screenshots to show what this could look like on your Samsung device. If you have an older device or if these settings do not match your phone, please search for information specific to your device.
The default settings of Xiaomi devices can also limit komoot's navigation features. To solve this, please go to “Security” > Manage apps > Komoot > Battery saver > and select 'No restrictions.'
On most Huawei devices, you can find the critical points by going to Settings > Apps > Settings (at the bottom of the screen) > Special Access > Ignore optimizations and then allow it for komoot. You should also go to Settings > Apps > komoot > Battery > enable all “manage manually” options for komoot and disable the “power intensive prompt.”
Some devices will have these options under Settings > Battery or Settings > Advanced Settings > Battery Manager.
The iPhone has a feature that automatically pushes apps that require a lot of memory into the background. Due to the complexity of the application Komoot needs a large part of the memory on the iPhone. We’re making continuous improvements to the app, to reduce the memory load. In the meanwhile, if your recording stops on iOS, please check the following.
Background app refresh
Please make sure you have activated the background app refresh in your general phone settings, by going to: Settings > General > Background app refresh > komoot
Without this setting all location services are deactivated when the screen lock is activated and the recording will be stopped.
Usage of other apps
If you use multiple apps at the same time, this could result in the komoot app being closed. When you switch apps for any reason (for example, to take a photo), please make sure that you reopen the komoot app and confirm that the recording is still running. If it has been stopped, please restart it.
Low Power Mode
Do not use your phone in “Low Power Mode” while recording with komoot. Please refer to Apple’s help documentation to find the correct setting in your iPhone.
Carrying phone in pocket or bag
Carrying your phone in a hidden pocket or a bag can interfere with the GPS signal reception. If the app doesn’t receive a GPS signal for some time, it’s highly likely that the iOS system will automatically pause the recording. If you notice that your recording stops when you aren’t using the phone at all, it is likely that the GPS signal was somehow interrupted.
In this case, please make sure that your phone is in a location where it can still receive a GPS signal (for example, an outside pocket at the top of your bag).
If none of the above tips help for your particular situation, please contact our Support team and give us details about your case. Please send us the recorded Tour, as well as a description of how and when you notice the recording stopped.
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