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SD Card is not recognized

 
On most Android devices, komoot automatically recognizes the correct path to save the offline maps. Unfortunately the device producers tend to come up with new folders, and thus it can sometimes take a while until we can support the automatic recognition with new or rare devices.

Android 6 Devices (And Above)

If your offline maps are not saved on your SD card or you get an error message when downloading them, the easiest is to deinstall the app and install it again. We ask you where you want to store your maps upon your first download, and you can thus select the correct path. 

The storage path that is set automatically, differs depending on which SD card/device you use. It might look something like this: /storage/0879-63A8/Android/data/de.komoot.android/files

Deinstalling the app and installing it again makes the system adapt the path automatically.

Changing the File Path Manually

This is not recommended for Android 6 devices or above!

  • Get an app that lets you access your mobile phone's file system, such as AndExplorer (https://play.google.com/store/apps/details?id=lysesoft.andexplorer)
  • Now look for your SD card in the file system, that is, the folder that might for instance be called "sdcard0".
  • Note down the entire path, such as "/storage/sdcard0"Now open the app -> Access your profile (head icon) -> Access the settings (cog wheels icon) -> App settings -> Offline maps -> Offline maps directory
  • Enter the SD card path you noted down, please make sure to add the following text at the end: Android/data/de.komoot.android/files

The entire path could look something like this:

/storage/sdcard0/Android/data/de.komoot.android/files

or  

/storage/extSdCard/Android/data/de.komoot.android/files (Examples)

Please note: If your phone's operating system has been updated, you need to enter a new path into the offline maps directory. If you already downloaded maps or Tours and wish to change the path: Maps you already saved will not be moved and can therefore no longer be accessed. Make sure to delete all offline-maps before you change the path therefore.

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